Many telecom customer service departments (TCSDs) exist as a failed attempt to hide the current chaotic state of the telecom industry. While such TCSDs can correct up to 99% of identified errors, what is less well known is that only 2% of errors are ever actually correctly identified. The reality then is that 98% of all telephone bill errors are never identified, they are not resolved, and as such they can and will result in often huge amounts of wasted resources.

The massive call centers now employed by Verizon and other TCSDs came about as a result of the following:

  • divestiture of The Bell Operating Companies from AT&T in 1983
  • US Telecom Industry is now regulated by the Public Service Commissions of the individual 50 states and the Federal Communications Commission. (Rates and Tariffs are changing almost daily)
  • Telecommunications Act of 1996.
  • Rapid entry of thousands of Re-Sellers, CLECs and 2nd and 3rd tier providers, many of whom have gone out of business with disastrous effects on the business community.
  • Mergers and acquisitions
  • Rapid introduction of new technology
  • Most companies no longer have a professional, knowledgeable, Account Executive they can call.

Today, one word sums up the status of the telecom industry and the reason the Verizoncentral Billview com Verizonbill and the other TCSDs exist ~ turmoil.

Based on recent studies, the telecom industry will generate $18 Billion in over charges to its customers due to billing errors, human error, and the general complexity of disparate billing platforms.

Attempts to inter-connect the Bell Companies, and the Regulated and De-Regulated re-sellers have failed because of the complexity of the interfaces to the various service providers. This failure has created a "gordian knot" where telephone bill errors are virtually impossible to untangle. As a result, there are thousands of disparate billing platforms causing millions of telephone bill errors every year.

Our clients consistently report that we are significantly easier to deal with than the Verizon, AT&T or any other major TCSD. We get both better and faster results, and we have worked with such companies as AT&T (SBC), Bellsouth, Qwest, Verizon Wireless, Sprint - Nextel and T-mobile, as well as many regional and national CLECs (Competitive Local Exchange Carriers) like ATX, XO Communications, Paetec, and more.

To learn how how we can get your telephone bill errors and service problems resolved fast, please contact us using the button below.

-- TeamNCTY.com